Discover our top-rated Critical Business Skills programmes
At Key Steps, we excel in tailoring interventions to perfectly align with your unique business requirements. We encourage you to explore how we can provide the best support and customised strategies to drive your business towards unparalleled success.
Critical Business Skills Programmes
Experience our highly sought-after programmes that have garnered immense popularity among businesses like yours.
Cannot recommend highly enough!
I have worked with Sharon and Key Steps for several years where Sharon has facilitated many development programmes for the bank. She is our key specialist in emotional intelligence, communication skills, leadership development conflict management and negotiation. At all times, she is the consummate professional and able to adapt her content to suit the audience and has a great rapport with delegates. She is always willing to go the extra mile and seeks ideas for continuous improvements. I cannot recommend Sharon highly enough and without hesitation have passed on her details to colleagues and friends alike.
Adele Ungaretti
EXECUTIVE DEVELOPMENT, STANDARD BANK
- All
- Assertiveness
- Business Etiquette
- Business Writing
- Change Management
- Coaching
- Communication
- Conflict Management
- Customer Service
- Diversity, Equity and Inclusion
- Emotional Intelligence
- Financial Management
- Leadership
- Management
- Negotiation and Influence
- Performance Management
- Presentation Skills
- Problem Solving
- Productivity
- Professionalism
- Project Management
- Report Writing
- Resilience
- Sales
- Stakeholder Management
- Storytelling
- Teamwork
- Wellbeing and Wellness
FAQS
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WHAT IS THE PROCESS FOR BOOKING A PROGRAMME?
You can email enquiries@keysteps.co.za or call +27 11 615 4244 to enquire and book our programmes. We look forward to hearing from you.
WHAT ARE THE TERMS AND CONDITIONS FOR BOOKINGS, CANCELLATIONS AND PAYMENT?
Please visit our Terms & Conditions page for more information.
ARE THE PROGRAMMES ACCREDITED AND WITH WHO?
All our courses are NQF-aligned and either Services SETA or MICT SETA accredited (#2257). We are currently in the process of shifting to the QCTO as they are now the responsible body for the accreditation of Skills Development Providers (SDP) and the SETAs will be falling away.
CAN CREDITS GAINED BE USED TOWARDS OTHER NQF-ALIGNED PROFESSIONAL QUALIFICATIONS?
If learners choose to undergo formal assessment and complete at portfolio of evidence (POE) credits gained be used towards other NQF-aligned professional qualifications. We offer assessments as an optional extra as most of our clients want to gain the skills without undergoing the assessment process.
CAN WORKSHOPS BE CUSTOMISED FOR MY BUSINESS’ NEEDS?
Yes, our speciality is crafting intervention to meet your business needs. Nothing we do is “off the shelf,” everything is customised and has a personal touch with business cases and examples that really bring about deep and lasting results.
HOW DO YOU DELIVER WORKSHOPS AND IS THE DELIVERY VIRTUAL, IN-PERSON OR HYBRID?
We take a blended approach to learning (including synchronous and a-synchronous components) to create learning pathways that get sustainable results. All programmes can be delivered in-person or virtually. Many can be delivered hybrid but not all programmes are suited to this format. Please chat to us about your specific needs and we will be happy to recommend the best format for optimal results.
DO WORKSHOPS INCLUDE POST-TRAINING SUPPORT?
Yes, our interventions are designed to have both pre- and post-training support.
WHAT IS YOUR B-BBEE LEVEL?
We are a B-BEE level 2 contributor.