Discover our top-rated Critical Business Skills programmes
At Key Steps, we excel in tailoring interventions to perfectly align with your unique business requirements. We encourage you to explore how we can provide the best support and customised strategies to drive your business towards unparalleled success.
Critical Business Skills Programmes
Experience our highly sought-after programmes that have garnered immense popularity among businesses like yours.
Cannot recommend highly enough!
I have worked with Sharon and Key Steps for several years where Sharon has facilitated many development programmes for the bank. She is our key specialist in emotional intelligence, communication skills, leadership development conflict management and negotiation. At all times, she is the consummate professional and able to adapt her content to suit the audience and has a great rapport with delegates. She is always willing to go the extra mile and seeks ideas for continuous improvements. I cannot recommend Sharon highly enough and without hesitation have passed on her details to colleagues and friends alike.
EXECUTIVE DEVELOPMENT, STANDARD BANK
- Business Etiquette
- Business Writing
- Change Management
- Conflict Management
- Customer Service
- Diversity, Equity and Inclusion
- Emotional Intelligence
- Financial Management
- Negotiation and Influence
- Performance Management
- Presentation Skills
- Problem Solving
- Project Management
- Report Writing
- Stakeholder Management
- Wellbeing and Wellness
The team was blown away!
Thank you, Sharon. It was a pleasure spending the time with and learning from you. We really gained such value learning how to build comprehensive business cases and present them more effectively. Your model is excellent – the team was blown away. Our only wish is that the session was longer. Please stay in touch.
Ziaad Suleman, Chief Operating Officer, EOH
The value and ROI to our business is huge!
I would highly recommend working with Sharon. She’s so professional, prepared and is able to integrate concepts and models really clearly while landing strategic messages. She is so engaging and brings a depth and richness to our learning programmes that our people constantly talk about. This is no easy feat as programmes have moved into the virtual classroom – you can see the significant effort that goes in behind the scenes to make sure that the delegates experience is seamless. I love working with her and she’s the first person I think of for our very senior leadership or when faced with difficult teams. I know that I can rely on Sharon to deliver excellence and support our people. The value and ROI to our business is huge.
Nicola Varney, Learning Experience Designer, Standard Bank Group
Look forward to the continued successful partnership!
Thank you so very much for delivering an excellent programme. The feedback we have received to date support the effectiveness of this programme, personally and professionally for individuals. We have collated the evaluations from the pilot and will let you have copies. We look forward to the rollout of the programme and the continued successful partnership.
Chrystal Christian, ex HR Training and Development Manager, BMW SA
Working with you has changed my life!
Working with you has changed my life. It has changed the way I lead, the way I manage and the way I live! I am able to get the best out of my team and communicate with them like I never could before. You are such a blessing and inspiration Sharon. Thank you for everything. I often find myself quoting you and looking back in my EQ file for the Key Steps we took to assist me.
Orietta van Wyk, SAP Manager, Barloworld
Seeing major shifts and results!
I was so sceptical about this training and thought it was going to be another one of those that gets people excited and inspired but, in the long run, doesn’t achieve much. Well, what a pleasant surprise. It’s only a month since the training and we are seeing major shifts and results. Thank you for the incredible insights you have shared back with the business. It sets you apart. Thank you for adding great value and proving me wrong.
Sheraaz Patel, GM Dealer Sales, M-Sure
We appreciate the great work and value!
You have a way of building a relationship with your audience that leaves us feeling as if we’ve known you forever. You are straight forward but kind. Thank you for the direct feedback and practical input you gave to our leadership team. We appreciate the great work that you do and the value you bring.
Linky Olivier, CEO, CAMAF
WHAT IS THE PROCESS FOR BOOKING A PROGRAMME?
You can email email@example.com or call +27 11 615 4244 to enquire and book our programmes. We look forward to hearing from you.
WHAT ARE THE TERMS AND CONDITIONS FOR BOOKINGS, CANCELLATIONS AND PAYMENT?
Please visit our Terms & Conditions page for more information.
ARE THE PROGRAMMES ACCREDITED AND WITH WHO?
All our courses are NQF-aligned and either Services SETA or MICT SETA accredited (#2257). We are currently in the process of shifting to the QCTO as they are now the responsible body for the accreditation of Skills Development Providers (SDP) and the SETAs will be falling away.
CAN CREDITS GAINED BE USED TOWARDS OTHER NQF-ALIGNED PROFESSIONAL QUALIFICATIONS?
If learners choose to undergo formal assessment and complete at portfolio of evidence (POE) credits gained be used towards other NQF-aligned professional qualifications. We offer assessments as an optional extra as most of our clients want to gain the skills without undergoing the assessment process.
CAN WORKSHOPS BE CUSTOMISED FOR MY BUSINESS’ NEEDS?
Yes, our speciality is crafting intervention to meet your business needs. Nothing we do is “off the shelf,” everything is customised and has a personal touch with business cases and examples that really bring about deep and lasting results.
HOW DO YOU DELIVER WORKSHOPS AND IS THE DELIVERY VIRTUAL, IN-PERSON OR HYBRID?
We take a blended approach to learning (including synchronous and a-synchronous components) to create learning pathways that get sustainable results. All programmes can be delivered in-person or virtually. Many can be delivered hybrid but not all programmes are suited to this format. Please chat to us about your specific needs and we will be happy to recommend the best format for optimal results.
DO WORKSHOPS INCLUDE POST-TRAINING SUPPORT?
Yes, our interventions are designed to have both pre- and post-training support.
WHAT IS YOUR B-BBEE LEVEL?
We are a B-BEE level 2 contributor.