CRITICAL BUSINESS SKILLS
Key Steps to Harness the Power of Emotional Intelligence for Business
Emotional intelligence influences how we lead, communicate, respond under pressure and build relationships. This transformative two-day programme uses neuroscience-informed insights, practical tools and meaningful reflection to help participants understand themselves and others more deeply, strengthen emotional regulation and develop the behaviours needed to achieve better personal, team and business outcomes.
2-Day Programme
Max 20 Learners
Virtual or In-Person
Who Should Attend?
Emerging leaders, supervisors, team leaders, managers and senior executives who want to strengthen their self-awareness, leadership impact and ability to build engaged, emotionally intelligent teams.
Why Attend?
Emotional intelligence is no longer a nice-to-have. It is a critical business capability that influences leadership effectiveness, communication, collaboration, resilience, conflict management and performance.
This programme helps participants recognise the behavioural patterns that may be enabling or limiting their success. They learn to understand their emotional triggers, manage their responses more effectively and consider how other people experience them. Through practical tools and workplace application, participants develop the emotional intelligence needed to lead themselves and others with greater awareness, wisdom, resilience and impact.
What Will You Gain?
After completing this programme, participants will be able to:
- Understand the role emotional intelligence plays in personal, leadership and business success.
- Strengthen self-awareness and recognise the impact of their behaviour on others.
- Identify personal strengths, emotional triggers and potential blind spots.
- Respond more constructively to pressure, discomfort, feedback and change.
- Challenge limiting beliefs and develop a more secure and effective sense of self.
- Improve empathy, communication and relationship management.
- Build an emotionally intelligent, engaged and high-performing team.
- Create a practical personal action plan for sustained behavioural growth.
How Will It Help You?
This programme moves emotional intelligence beyond theory and into everyday behaviour. Participants develop greater awareness of themselves and others and become better equipped to manage their emotions, responses and relationships.
They learn to remain grounded under pressure, receive feedback with greater curiosity, recognise unhelpful patterns and respond with intention rather than impulse. They leave with practical Key Steps they can apply immediately to strengthen leadership impact, improve relationships and contribute to a more emotionally intelligent and effective workplace.
What Learning Materials Are Included?
Every Key Steps programme is customised to reflect your organisation, people and business context. The learning journey may include:
- A carefully crafted participant manual filled with practical tools and resources.
- The Key Steps EQ Assessment, where appropriate.
- Pre-programme preparation and reflective activities.
- Two highly practical, engaging and interactive learning days.
- Relevant workplace examples, activities and opportunities to practise.
- Post-session resources, reflection and reinforcement activities.
- Access to the Key Steps Learner Management System, where applicable.
For virtual delivery, Key Steps can also provide scheduling, delegate communication, reminders and technical support to create a seamless learning experience.
Ready to Harness The Power Of Emotional Intelligence??
Let’s work together to strengthen self-awareness, emotional regulation, relationships and leadership impact across your organisation.
Connect with our team to discuss a programme customised for your people and business.
Started me on a journey of real leadership!
I just had to let you know that we have created a vision board in my department and have created positivity cards and it’s spreading throughout our department. Without your powerful insights and amazing training, this would not have been possible, so I just want to thank you from the bottom of my heart. Your course opened my eyes to the impact I have on my team and has started me on a journey of real leadership, and I am truly grateful.
Interactive and kept the audience involved!
Thoroughly enjoyed the sessions – very interactive and kept the audience involved at all times. My team initially didn’t want to attend the workshop but after spending time with you, they all said they wished the course was longer! So, well done Sharon on making such a difference to my team.
The best one to date!
Your expertise and professional delivery made this event one that we will remember for a long time to come. I’ve already had comments from both directors and managers that this leadership conference was “the best one to date.” I am confident the ideas and practical tools you have shared with the group will be of great value to our business. Thank you!
Thank you for opening my eyes!
This was brilliant! I was able to “get out the box” and become more aware. The best thing about this workshop was realising my potential to be great. Thank you for opening my eyes and inspiring me Sharon. You are a GREAT leader.