Key Steps to Business Professionalism and Telephone Etiquette

Learn how to build successful relationships through mutual trust, credibility, and respect by mastering professionalism and business etiquette. Elevate your personal brand, enhance your credibility, and become a trusted advisor, increasing your chances of promotions and favorable work opportunities.

1 to 2-Day Programme

Max 20 Learners

Virtual or In-Person

Who Should Attend?

Individual Contributors. Supervisors. Team Leaders. Managers. Executives.

Why Attend?

The first contact a prospective customer has with your organisation is often over the telephone or via email. What impression do they get? Allow us to empower you with communication and rapport building techniques, to enable you to develop superior business relationships and provide quality support. During this 1 or 2-day programme you will learn to couple professional vocal and writing skills with active listening to satisfy even the most challenging customer. This workshop also prepares you to meet and greet clients in person. You will feel confident about the do’s and don’ts of powerful business etiquette and engage with stakeholders in a professional, contextually relevant and welcoming manner. We look forward to supporting you to take Key Steps to… ‘be the difference that makes the difference.’


What Will You Gain?

After this programme, you will:

  1. Design and continually elevate your personal brand
  2. Gain insights into business dress do’s and don’ts and how to dress for any situation
  3. Use email (and other technology like WhatsApp) appropriately and professionally
  4. Make and leave great impressions and really connect with people
  5. Schedule and run meetings more effectively
  6. Be able to practice networking essentials to add impact
  7. Have insight into open office or cubicle etiquette
  8. Be aware of cultural diversity and how to behave appropriately

How It Will Help You?

Successful relationships are based on mutual trust, credibility and respect. There is no quicker way to achieve this success than by displaying ultimate professionalism and business etiquette. You will elevate your person brand, increase your credibility, be seen as a trusted advisor and be more likely to receive promotions and favourable work opportunities.

What Learning Materials Are Included?

We supply the following for virtual and face to face training:

  1. Comprehensive learner manual
  2. Digital cue cards with quick tips and shortcut keys
  3. Highly practical, integrated and engaging learning experience

For all virtual sessions we provide an end-to-end service including:

  1. Scheduling and hosting of all Microsoft Teams sessions
  2. Delegate invitations and reminders
  3. All related training correspondence and IT support during workshops

I loved this course!

I loved this course! It showed me areas to improve and work on for myself and as an employee at Henley. I have learnt to be more aware of how I present myself and approach people. I now know why Henley refers to you as one of their best and most professional facilitators. 

Tholsiluxmi Pillay

Finance, Henley Business School

Lots of Energy!

Sharon was very friendly and had lots of energy and a very good attitude. I have realised that everybody behaves in a different way and we need to find an appropriate way to deal with individual clients. I thoroughly enjoyed the course and learnt more than expected.

Theodora Ndleve

Facilities, EY South Africa

Remarkable Facilitator!

Sharon was clear and precise and gave each of us individual attention. She is patient and a remarkable facilitator. This workshop unlocked so much and empowered me not just in business but in my personal life too. Thank you, Sharon, for a beautiful, empowering and enlightening experience.  

Prince Maseko

CAT Student, BASF

Great Energy!

I’ve had the privilege of attending two of Sharon’s workshops. Both were a great learning opportunity, very practical and added value immediately. She can keep an audience hanging on every word. Great energy, extensive knowledge and amazing resume.

Michelle van der Have

Delegate, Hollard