CRITICAL BUSINESS SKILLS
Key Steps to Assertive Communication and Conflict Management
This transformative course has been designed to empower you to be more assertive and manage conflict more effectively. By enhancing your communication skills, you will unlock your full potential for maximum impact.
2-Day Programme
Max 20 Learners
Virtual or In-Person
Who Should Attend?
Individual Contributors. Team Leaders. Managers. Senior Executives.
Why Attend?
The quality of our relationships (and achievement in all facets of life) is directly linked to our ability to have meaningful conversations, assert ourselves appropriately, solve problems and manage conflict.
This interactive 2-day programme will enable you to understand and apply the principles of emotionally intelligent communication. You will learn how to communicate appropriately in business and personal situations and enhance your verbal and non-verbal acuity for maximum impact. Combined with assertiveness skills, you will develop unique strategies to manage conflict, build relationships and influence with integrity and walk away empowered.
What Will You Gain?
After this programme, you will:
- Understand the principles of emotionally intelligent communication
- Develop the mind-set of an effective communicator
- Use language (verbal and non-verbal) effectively and influentially
- Master the art of listening and elicit quality info with the ‘right’ questions
- Manage and build interpersonal relationships through rapport
- Establish boundaries and speak up appropriately, calmly and confidently
- Identify the difference between destructive and constructive conflict
- Make hard conversations easier with our trademark tool: STOP – LEARN – START™
How It Will Help You?
A happy and safe workplace is a productive one! If conflict can be resolved before it’s given the opportunity to escalate, then trust increases, productivity will flourish and morale will remain high. Effective communication, assertiveness and prompt and efficient conflict management have a positive effect on the bottom line. By applying the skills and tools you learn during this programme, you will become known as a person who is fair-minded and who, even in the most difficult situations where emotions are running high, can positively influence.
What Learning Materials Are Included?
We supply the following for virtual and face to face training:
- Comprehensive learner manual
- Digital cue cards with quick tips and shortcut keys
- Highly practical, integrated and engaging learning experience
For all virtual sessions we provide an end-to-end service including:
- Scheduling and hosting of all Microsoft Teams sessions
- Delegate invitations and reminders
- All related training correspondence and IT support during workshops
Valuable. Exceptional. Meaningful.
Thank you for the very valuable training. The feedback from the team has been exceptional and we can see the change in the quality of writing already. I also really appreciate the feedback you gave to the management team; it is very meaningful, and most points are very easily remediated. We look forward to continued engagement with you.
Learned a great deal!
Our team have been doing playbacks of their business case on the problems they’ve identified and worked with during the training and it is clear that they have learned a great deal from their sessions. They still have a way to go but it’s nothing some practice and support can’t help solidify. Thanks again for your assistance, guidance and value added to our business. It is greatly appreciated.
Interactive & Motivational!
This programme was so interactive and motivational. I learnt the importance of communication skills to captivate customers. Thank you for a great session. I really enjoyed it and would highly recommend it. I would also really like to attend your negotiation skills course next.
Made a difference to my team!
Thoroughly enjoyed the sessions; very interactive and kept the audience involved at all times. My team initially didn’t want to attend the workshop because they thought it was going to be boring and they knew everything about communication and customer service. But after spending time with you, they all wished the course were longer! Well done Sharon on making such a difference to my team.
