Ever feel like throttling someone?

Ever feel like throttling someone? Anger (sometimes we label it as being irritated, frustrated and/or annoyed) is a normal and healthy emotion but it’s important to deal with it in constructive ways. Uncontrolled anger can take a toll on both your health and...

Do you listen to learn?

Do you listen to learn? Last week we explored the difference between hearing and listening; we can hear by simply perceiving sounds with the ear whereas listening is an active process that requires active attention.  It’s a highly sought after skill and, fortunately,...
Can you put the spring back into non-performer’s steps? (Part 4)

Can you put the spring back into non-performer’s steps? (Part 4)

Positive, Recognise, Involve, D = ? So far, we have taken Key Steps to motivate others by creating a positive environment, recognising their efforts (rewarding where necessary) and inspiring through involving them in setting goals. This week we are going take Key...