November 20, 2018

Bring back the lunch break

‘Vanishing Lunch Break’… Sound Familiar? When noon rolls around, glance at your co-workers’ desks. It’s becoming more and more likely that you’ll find your colleagues pecking away at their keyboards, maybe pausing to wolf down a sandwich between email and […]
October 23, 2018

Curb noise pollution

Shhhh, people are wroking While many of us would probably prefer a private office with a door, open-plan offices are becoming more and more common in businesses worldwide. The benefits are clear: they are cost-effective, improve communication and collaboration, reduce […]
April 16, 2018

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
October 16, 2017

Lead with vision not control

Demand and Dominate don’t work! Last week we took the first step to overcome micromanaging by tapping into the reasons we fall into the trap in the first place. Now you can take the second step to help you break […]
October 9, 2017

Are you a micromanager?

I am sure you have all had the misfortune of being managed by a micromanager. I know I have and it’s not fun.  Or maybe, at times, you have even recognised yourself falling into the trap of micromanaging despite knowing […]

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