Do you listen to learn?

by | Nov 7, 2016 | Uncategorised

Do you listen to learn?

Last week we explored the difference between hearing and listening; we can hear by simply perceiving sounds with the ear whereas listening is an active process that requires active attention.  It’s a highly sought after skill and, fortunately, it’s one we can ALL learn, improve and master.But instead of thinking, ‘I must listen to learn better’ rather tell yourself that from now on you will ‘listen to learn from, the person speaking’. Here’s some Key Steps that you can use in conjunction with last week’s “don’ts” to improve your listening skills.

Six listening do’s

  1. You have two ears and one mouth: Use them in that proportion.
  2. Focus attention on the speaker: Don’t allow your mind to wander or show inattention by looking at your watch or phone.
  3. Use non-verbal signals to show that you are listening: Eye contact or even a nod will do.
  4. Take notes and use pauses in conversation to summarise: The idea here is assimilation and insight not just ‘mimicking’ what they have said.
  5. Read between the lines: Listen for what is not being said and ask insightful, relevant questions.
  6. Keep an open mind: Put yourself in the speakers shoes.

To master the art of listening and gain a host of other communication skills that will catapult your success, contact Sharon and BOOK yourself on our upcoming Assertive Communication and Conflict Management workshop on 17 & 18 January 2017. You can’t afford not to BOOK NOW and take Key Steps to…

“be the difference that makes the difference




NOTE: The information in my blog may be freely shared and re-used in any online or offline publication, provided it is accompanied by the following credit line: This was written by Dr Sharon King Gabrielides, and originally appeared in her free bi-weekly  ‘Key Steps Food for Thought Blog’ available on the Key Steps website.

Dr Sharon King Gabrielides, EQ Expert, Founder and CEO

Sharon is a dynamic facilitator, speaker and executive coach with over 25 years’ experience in leadership development and organisational transformation. Her PhD thesis contributed a framework for holistic and sustainable leadership development that was published by Rutgers University in the USA. She is faculty of numerous business schools and highly sought-after by leading corporates because she works hand-in-hand with them to create sustainable results and long-term success. In 2020, Sharon was inducted into the Educators Hall of Fame, which is a lifetime achievement award, recognising excellence and her contribution to the field.

Sharon is one of only three women in South Africa to hold the title of Certified Speaking Professional (CSP) – the Oscar of the speaking industry. She is also a COMENSA Master Practitioner (CMP), a qualified Modern Classroom Certified Trainer (MCCT™) and an accredited Global Virtual Speaker. Sharon is also a registered Education, Training and Development Practitioner (ETDP), holds an Honours degree in Psychology and practices as an NLP master practitioner.

Most important to Sharon is that she has become known for her genuinely caring manner, practical and transformational approach, and for providing valuable tools and that allow people to take Key Steps to really… ‘be the difference that makes the difference.’

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