November 20, 2018
‘Vanishing Lunch Break’… Sound Familiar? When noon rolls around, glance at your co-workers’ desks. It’s becoming more and more likely that you’ll find your colleagues pecking away at their keyboards, maybe pausing to wolf down a sandwich between email and […]
October 23, 2018
Shhhh, people are wroking While many of us would probably prefer a private office with a door, open-plan offices are becoming more and more common in businesses worldwide. The benefits are clear: they are cost-effective, improve communication and collaboration, reduce […]
September 3, 2018
Do you want to open doors? Last week we learnt a simple yet powerful way to improve our existing relationships in just 5 seconds. I wonder how much benefit you are noticing after only one week of applying your new […]
April 16, 2018
Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
October 30, 2017
Before the internet in the late 1980s, no communication went out without being vetted by a manager. And any manager of distinction had his own secretary. Properly trained secretaries had been trained to write reports, letters and memos and were […]
