by Dr Sharon | Sep 15, 2016 | Uncategorised
Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no matter how good your service is – you’re likely to...
by Dr Sharon | Sep 5, 2016 | Uncategorised
‘Vanishing Lunch Break’… Sound Familiar? When noon rolls around, glance at your co-workers’ desks. It’s becoming more and more likely that you’ll find your colleagues pecking away at their keyboards, maybe pausing to wolf down a sandwich...
by Dr Sharon | Aug 15, 2016 | Emotional Intelligence, Uncategorised
Shhhh, people are wroking While many of us would probably prefer a private office with a door, open-plan offices are becoming more and more common in businesses worldwide. The benefits are clear: they are cost-effective, improve communication and collaboration, reduce... by Dr Sharon | Jun 27, 2016 | Uncategorised
What does it take to make time for YOU? One of the most common complaints I hear during training is that life is so busy that there is just no time for ‘ME’! While I often feel the same way and find many things encroaching on my ‘ME time’ and relaxation spaces, I have... by Dr Sharon | May 30, 2016 | Uncategorised
What impressions are you making? It’s no wonder the saying, “Actions speak louder than words” has become a well-known cliché. It’s because it’s so true! First impressions are more heavily influenced by non-verbal cues than verbal cues. In Carol Kinsey...
by Dr Sharon | May 9, 2016 | Uncategorised
Change your attitude but don’t pile it on… The last ‘food for thought’ got such a strong response that I’ve decided to stick with the theme of stress management for a couple of weeks. Firstly, it is important to re-emphasise that stress is simply our...
