by Dr Sharon | Oct 22, 2016 | Achieve Goals, Communication, Emotional Intelligence, Ethics at Work, Leadership, Negotiation, Relationships (Self and Others), Stress Management, Time Management
Can you put the spring back into non-performer’s steps? Yes, you can! One of the biggest challenges we all face when putting an employee on performance management is preventing them from becoming demotivated. The idea behind performance management is to help...
by Dr Sharon | Oct 22, 2016 | Achieve Goals, Communication, Emotional Intelligence, Ethics at Work, Leadership, Negotiation, Relationships (Self and Others), Stress Management, Time Management
P=Positive, R=…? Last week we looked at the first letter of the word ‘PRIDE’ as a tool to turn demotivation into motivation. The ‘P’ stands for POSITIVE environment. How did you do in that area this past week? Were you able to create a more positive environment...
by Dr Sharon | Oct 16, 2016 | Achieve Goals, Emotional Intelligence, Ethics at Work, Relationships (Self and Others)
PRIDE = Positive, Recognise, Involve, Develop, Evaluate We’ve come a long way to ensure we are motivating others and instilling a sense of pride. How successful have you been? As you look back over the past few weeks and notice the steps you have taken to: create a...
by Dr Sharon | Sep 15, 2016 | Communication, Emotional Intelligence, Ethics at Work, Relationships (Self and Others), Stress Management, Time Management
Lessons from Beirut I had the pleasure of going to Lebanon last week to facilitate emotional intelligence training for i-engineering’s country heads. I was so impressed by them. In nine years, they have grown from two people who started up a business in their garage...
by Dr Sharon | Sep 15, 2016 | Uncategorised
Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no matter how good your service is – you’re likely to...
