What do you do when the ‘paw paw’ hits the fan?

by | May 28, 2012 | Relationships (Self and Others)

Whatever you do, you don’t want to fall into the trap of sticking your head in the sand and hoping the situation resolves itself. Many people have a misconception about conflicts… that they resolve themselves or dissipate over time. Well, we know that’s not true, don’t we? If it were true, there would be no such thing as, knots in the stomach, sleepless nights, mustering up the courage to confront personal issues and emotionally draining interactions. We would also have lost touch with reality and we wouldn’t be human! As long as we are human, we will always need strategies, skills and Key Steps to…

Deal with difficult situations when they arise!

Your Key Steps Coaching for the week ahead:

1. Don’t let things fester. Sure, we can ignore issues – or learn to live with them – but the chances are slim that they’ll evaporate into thin air and then all will be well with the world again. The fact is that conflict must often be resolved the same way it was started in the first place – through human action. It must be confronted, addressed and worked through. Will doing so be pleasant? Probably not. Is that a good enough reason to avoid issues? Definitely not! I am not suggesting you always deal with conflict insantly (in the heat of the moment), you might need to take a few minutes (hours or days – only you can know what’s ‘right’) and use the ‘time-out’ to figure out your approach.

2. Let time heal (but only after you have cleaned the wound). Cleaning the wound will depend on the type of wound, so there is no one size fits all approach. I can suggest a few things that help though… remain calm (practise stress management techniques – call us if you need a workshop to help you with this), see the person you are working through this with as a potential ally, really listen and acknowledge their feelings and thoughts, apologise for your part in it when necessary, focus on finding a solution and preventive strategies for the future and aim for a WIN-WIN. And, always remember that YOU CAN…

“be the difference that makes the difference




NOTE: The information in my blog may be freely shared and re-used in any online or offline publication, provided it is accompanied by the following credit line: This was written by Dr Sharon King Gabrielides, and originally appeared in her free bi-weekly  ‘Key Steps Food for Thought Blog’ available on the Key Steps website.

Dr Sharon King Gabrielides, EQ Expert, Founder and CEO

Sharon is a dynamic facilitator, speaker and executive coach with over 25 years’ experience in leadership development and organisational transformation. Her PhD thesis contributed a framework for holistic and sustainable leadership development that was published by Rutgers University in the USA. She is faculty of numerous business schools and highly sought-after by leading corporates because she works hand-in-hand with them to create sustainable results and long-term success. In 2020, Sharon was inducted into the Educators Hall of Fame, which is a lifetime achievement award, recognising excellence and her contribution to the field.

Sharon is one of only three women in South Africa to hold the title of Certified Speaking Professional (CSP) – the Oscar of the speaking industry. She is also a COMENSA Master Practitioner (CMP), a qualified Modern Classroom Certified Trainer (MCCT™) and an accredited Global Virtual Speaker. Sharon is also a registered Education, Training and Development Practitioner (ETDP), holds an Honours degree in Psychology and practices as an NLP master practitioner.

Most important to Sharon is that she has become known for her genuinely caring manner, practical and transformational approach, and for providing valuable tools and that allow people to take Key Steps to really… ‘be the difference that makes the difference.’