How we worked with EY to produce better reports and improve the quality of their business writing

Africa and Mauritius

2-Day Programme

891 Delegates


100% Recommended to Colleagues

The Challenge

EY prides itself on providing insights and quality services to help build trust and confidence in the capital markets and economies all over the world. To do this, it is critical that the quality of their writing reflects the quality of their brand.

Because effective writing is one of the best ways to influence and persuade and so much everyday communication happens in writing, EY wanted to ensure that its people were sufficiently empowered to write professionally and produce high quality reports. This need was spread across various levels and a wide range of functions including Advisory, Assurance, Transactions, Tax and Risk.

The Solution

For four years, Key Steps implemented our practical and experiential programme that takes a step-by-step approach to introduce participants to both style and structure techniques and ways to stretch their thinking and write in-line with current best practice.

In 2015, EY introduced a global writing programme and they approached Sharon to see if she would be prepared to facilitate it. This involved a global train-the-trainer to familiarise Sharon with key elements of the internal training material specifically focused on mitigating risk. This was to ensure participants of the training were enabled to fulfill regulatory requirements, keep investors informed and meet stakeholder needs. Key Steps seldom accepts requests to deliver internal programmes, but the content of the global programme was of an exceptionally high standard and in-line with Key Steps’ own best practice so Sharon led the delivery of this programme for several years.

5 Stars

Sharon is a highly sought-after facilitator - Highly recommended!

Sharon has been a preferred learning vendor at EY since 2007. She facilitates our core firmwide learning programmes, based on global EY material and brings in her own best practices to the content to ensure the programmes remain at a high standards. Sharon is a highly sought-after facilitator, and her programs are well attended with excellent ratings. She is passionate about making a difference in the lives of our learners and has a flexible style to customise programs for individual business unit needs. She also aims to deliver material that is relevant for the team she is working with and hence I would highly recommend her.

Jenny Greyling, Africa Talent, Development and Total Rewards Leader

Shows so much interest and encouragement during and after the course!

You are amazing! I have never been on a course where the trainer shows so much interest and encouragement during and after the course. Normally when you leave the training room, you never hear from anyone again until they want to run their next course. Thanks for the genuine interest in our business and support.

Glenda Bukes, Relocations Consultant, EY

Learnt so many new things that I am eager to apply!

This course made a huge difference. I have learnt so many new things that I am eager to apply. I now know how to write a great report, communicate more effectively and think and work in an organised fashion. Many thanks Sharon, I really enjoyed your extremely practical training.

Chintu Ramlackhan, Audit, EY, Mauritius

Well put-together, focused, comprehensive - very practical and valuable!

Sharon is lively, energetic, well-spoken and engaging; this was a thoroughly enjoyable training experience. The workshop was well put together, focused and comprehensive as well as very practical and valuable. My team have gained great benefit. Thank you Sharon.

Adriana Chickesh, Communications Manager, EY

Practical, valuable and relevant!

Sharon explains concepts and ideas very well; she managed to bring the EY content and rules into the course, which helped me a lot as our business can be quite technical. I found the content practical, valuable and relevant to everyday report writing.

Zarina Gaibee, EY

I expected to be bored but was very pleasantly surprised!

Sharon has great knowledge and answers all your questions effectively. I have taken the skills away to be simple and professional in my writing. I expected to be bored in a business writing skills session but was very pleasantly surprised. Thank you Sharon for a wonderful workshop. Everyone at EY should attend.

Tshowana Mofokeng, Audit Supervisor, EY Bloemfontein

The Results

There was a notable improvement in the quality not only of the writing but of the insights participant’s were able to achieve.

EY commented that they had never achieved these kinds of results using any other writing programme. The success levels were so high that when a global writing programme was enforced internally, they hoped Key Steps would take up the offer of being the preferred business partner. This was the highest compliment.

The Feedback

Across 891 survey responses, EY participants rated their Key Steps learning experiences as exceptional.


Facilitator’s knowledge


Content relevant and practical


Engaging and practical


Elevated my writing


Key stakeholders could immediately see the improvement in the quality of the writing.


Reviewer time was significantly reduced across all divisions.


Key Steps was approach to deliver EY global programme.


Participants were more confident and able to think and write better.


Engaged the whole class – made the learning experience fun!

Sharon is a brilliant presenter of information. She manages to engage the whole class and make the learning experience fun and valuable. I took away numerous tips and helpful advice on improving document quality and simplifying the technical nature of our reports.

Rudolph van Wyk​s

Assistant Manager, EY