I recently received such a heartfelt apology from Clarins and it reminded me how seldom companies and individuals actually get this right. Sadly, our own pride is often the biggest obstacle to apologising. It can be daunting, as it forces us to look at ourselves, our...
Who do you think is hardest on you? Yes, if you answered YOU, you’d be right. Life is not an easy journey. It might be many things… Magical, crazy beautiful, challenging, blessed, an adventure, are all words that come to mind. But easy is not one of them. And I...
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