September 15, 2016

What can you learn about collaboration from Beirut?

Lessons from Beirut I had the pleasure of going to Lebanon last week to facilitate emotional intelligence training for i-engineering’s country heads. I was so impressed by them. In nine years, they have grown from two people who started up […]
September 15, 2016

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
September 5, 2016

Bring back the lunch break

‘Vanishing Lunch Break’… Sound Familiar? When noon rolls around, glance at your co-workers’ desks. It’s becoming more and more likely that you’ll find your colleagues pecking away at their keyboards, maybe pausing to wolf down a sandwich between email and […]
August 15, 2016

Curb noise pollution

Shhhh, people are wroking While many of us would probably prefer a private office with a door, open-plan offices are becoming more and more common in businesses worldwide. The benefits are clear: they are cost-effective, improve communication and collaboration, reduce […]
August 10, 2016

Acknowledging the women who shape our lives

Acknowledging the women who shape our lives Today I would like to acknowledge the women who have shaped our lives. I think especially of my mum who has taught me what it is to be a woman and what it […]

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