Discover new potential with bespoke, corporate training solutions that get results

​In a dynamic corporate landscape, training for today’s business-critical roles needs to evolve fast, so that your business can too. We empower leaders, teams and individuals through our proven learning methodologies and blended approach to…

‘be the difference that makes the difference…’

Key Steps' Accreditations and Certifications

Bespoke training solutions that get measurable results

We understand the challenges and hesitations that often accompany corporate training, leadership development or intentional team building. What sets Key Steps apart is our tailored and personal approach to everything we do. Each programme is customised to meet your needs, and learning is practical, active and engaging. The intimate relationships we build, as well as the attention given to each individual, is the difference that makes the difference in the lives of all our clients.

Key Steps provides a very professional yet personal and human approach. Clients value our tailored programmes, attention to detail, genuine care and the results they get working with us. You get the professionalism associated with a large corporate with the heart and passion of a small business. This is why our clients keep coming back.





Nicola Varney, Learning Experience Designer, Standard Bank Group

High levels of success. Transformational!

Key Steps are professional, and always accountable, delivering to a very high standard. They hold invaluable interventions, end-to-end with such skill and care. Sharon has been instrumental in helping us design, refine and roll-out core programmes across the bank. I would choose her 1 000 times over for my challenging teams, or very senior leadership, because she’s so good at landing strategic messages and linking the behavioural work with the impact it has in the business. Our results with Sharon have been superb. We’ve had very high levels of success and the shifts have been transformational. It is rare to work with somebody who’s so highly professional and who has such a caring and human sense about them.

Nicola Varney


Invest in your teams with niche interventions, practical skills and effective tools

In a world that is constantly changing, we are here to support you while you unlearn, reskill, adapt and succeed. We have developed a reputation for facilitating and inspiring transformation through our signature services.

All Key Steps are custom crafted with practical tools you will implement immediately. Sharon has over 25 years’ experience working with individuals and teams and has become known for her flexibility, wealth of knowledge and practical resources that get results.

A Key Steps' Online Session

Our Signature Services

Critical Business Skills Programmes

Critical Business Skills Programmes

Organisations can no longer afford to think of these skills as soft skills; they are critical to business success. We need to hone our abilities and regularly reskill to remain relevant and future-fit. We will show you how and custom craft solutions for you.

Leadership Masterclasses

Leadership Masterclasses

With more than 25 years developing leadership capacity in holistic and sustainable ways, we’ve become our client’s go-to for customised leadership initiatives. We are known for unlocking leadership potential and transforming culture.



Sharon’s signature keynotes focus on emotional intelligence, adaptive leadership, diversity and inclusion, impactful communication and many critical business skills. Her talks are highly engaging and practical and always customised just for you.

Team Building

Team Building

If you are looking for an impactful group intervention that sees a new team become more cohesive, a stuck team get moving, a storming team start performing and a team low in energy to find its mojo and vavavooma again, then you are in the right place.

Executive Coaching with NLP

Executive Coaching with NLP

Coaching is proven to accelerate success. More than ever, people need support to deliver business results and achieve optimal success. Our blend of coaching with NLP, CBT and DBT really enables clients to transform the way they work and live.

Microsoft Training

Microsoft Training

We offer in-house training that is customised to suit your business requirements. We put a great deal of emphasis on supporting participants to apply what they have learnt in the workplace, so they walk away empowered to work smarter.

Excellent and practical!

I have worked with Sharon and Key Steps for several years where Sharon has facilitated many development programmes for the bank. She is our key specialist in emotional intelligence, communication skills, conflict management and negotiation. At all times, she is the consummate professional and able to adapt her content to suit the audience and has a great rapport with delegates. They always comment on how excellent and practical Sharon’s sessions are. She always goes the extra mile and seeks ideas for continuous improvement. I cannot recommend Sharon highly enough and without hesitation given her details to colleagues and friends alike.  

Adele Ungaretti, Executive Head: Global Leadership Development, Standard Bank

Incredible facilitator!

Sharon has partnered with Atlas Copco Industrial South Africa on several programmes over the years in both the Diversity & Inclusion space and coaching and development of many of our staff and leaders. All the staff coached by Sharon have benefitted from the sessions and so many of us have seen our careers develop and grow, in no small part due to the work done in these coaching sessions. Sharon is an incredible facilitator and extremely knowledgeable coach. I would recommend her to any organization who are serious about investing in the development of their people.

Wendy Buffa-Pace, Vice President Holdings – Sub Saharan Africa

Really makes a difference!

In all my years, I have never seen emotionally intelligence and leadership developed in this way. It is so practical and integrated and really makes a difference. The people who have attended so far can’t stop talking about the training and are gaining such benefit. We look forward to our continued partnership.

Dawie Mostert, VP of Organizational Transformation, Sibanye-Stillwater

Visible difference!

Sharon’s training has made a visible difference to my team’s skills. I could see an immediate improvement, following her workshops. I have had similar positive feedback from my peers and have a high regard for her abilities and professionalism. Having seen her work prior to and during the COVID-19 pandemic, I know Sharon to be a resilient service provider, who finds innovative ways to address her clients’ needs, despite the challenges at hand.

Pieter Roos, PH – Technology and Change Assurance at Absa

Exceeded my expectations!

The program exceeded my expectations. All the materials will be helpful to me, especially the plan and purpose, and I will be able to use them immediately. The programme was inspiring, and it has energized me. Thank you, Sharon. I have already recommended you to our academy manager and look forward to working with you again

Diana Eastep, Senior Human Resource Leader, Chicago Pneumatic USA

Truly transformational!

I have known Sharon in her professional capacity for over 10 years. While her skill-set range is vast, if you are looking for an EQ training specialist or professional coach, I highly recommend Sharon. Her development initiatives are truly transformational. She has guided me to view the world from so many different perspectives and I cannot thank her enough for the journey we have been on and how much you’ve supported my teams too. Namaste Sharon.

Linda Brown, Head: Corporate Communications and Transformation, BASF

Blog: Take Emotionally Intelligent Key Steps

with Dr Sharon

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