November 20, 2018

Bring back the lunch break

‘Vanishing Lunch Break’… Sound Familiar? When noon rolls around, glance at your co-workers’ desks. It’s becoming more and more likely that you’ll find your colleagues pecking away at their keyboards, maybe pausing to wolf down a sandwich between email and […]
October 15, 2018

What impressions are you making?

What impressions are you making? It’s no wonder that the saying: “Actions speak louder than words” has become a well known cliché. It’s true!  First impressions are more heavily influenced by non-verbal cues than by verbal cues. In fact, studies show that […]
October 2, 2018

What you resist persists

What you resist persists… Right now, I don’t want you to think of a pink elephant. Not even for a split second. Don’t allow the picture of a pink elephant to appear in your mind. Completely banish all thoughts of […]
August 13, 2018

What’s the recipe of life?

You often hear people lamenting that they wish marriage, forging a career path, creating wealth and raising children came with an instruction manual, don’t you? Maybe, at times, you’ve even wished that there was a magic recipe for successful living? […]
April 16, 2018

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]

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