April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
October 16, 2017
effective-leadership-quotes-vision

Lead with vision not control

Demand and Dominate don’t work! Last week we took the first step to overcome micromanaging by tapping into the reasons we fall into the trap in the first place. Now you can take the second step to help you break […]
October 9, 2017
micromanager

Are you a micromanager?

I am sure you have all had the misfortune of being managed by a micromanager. I know I have and it’s not fun.  Or maybe, at times, you have even recognised yourself falling into the trap of micromanaging despite knowing […]
July 10, 2017
Negotiate

How can you GET what you want

Negotiate it! The world is a giant negotiation table, and like it or not, we’re all participants. We all negotiate in our personal and professional lives every day. Last week we explored what not to do, so this we will […]
July 3, 2017
Negotiation word cloud, business concept

How can you NOT get what you want

Don’t negotiate! I used to be quite reluctant to negotiate. In those days, being a psychology student, I started to look at why this might be and where it could stem from. After I had considered – and ruled out […]