April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
March 26, 2018
Hand pointing at a choices illustration on blue background.

Choice is good, right?

This week’s ‘food for thought’ will be in keeping with the theme of managing stress. If you haven’t been following the past two weeks – I’d recommend that you visit my blog and take a look at how much your […]
March 20, 2018
Photo-3

Change your attitude but don’t pile it on

Last week’s ‘food for thought’ (about stress), got such a strong response that I’ve decided to stick with the theme for a few weeks. Firstly, it is important to re-emphasise that stress is simply our inability to adapt to or […]
March 12, 2018
stress

Could stress actually be your friend?

For decades, certain health experts have turned stress into a public health enemy, yet new research suggests that stress may only be bad for you if you believe that to be the case. In other words, we are going back […]
March 5, 2018
happy 1

Happiness is EASIER than you think (Part 6)

Happiness is EASIER than you think Let’s take a few moments to recap and reflect on how well we have managed the first five parts of this six part guide to happiness. Maybe take some time to reread, commit to and/or […]