April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
March 26, 2018
Hand pointing at a choices illustration on blue background.

Choice is good, right?

This week’s ‘food for thought’ will be in keeping with the theme of managing stress. If you haven’t been following the past two weeks – I’d recommend that you visit my blog and take a look at how much your […]
March 20, 2018
Photo-3

Change your attitude but don’t pile it on

Last week’s ‘food for thought’ (about stress), got such a strong response that I’ve decided to stick with the theme for a few weeks. Firstly, it is important to re-emphasise that stress is simply our inability to adapt to or […]
January 29, 2018
pexels-photo-227432

Happiness is EASIER than you think (Part 1)

Happiness is EASIER than you think Despite what the fairy tales depict, happiness doesn’t appear by magic. It’s not even something that happens to you. It’s something you create and cultivate. Although you may have thought, as many people do, […]
January 22, 2018
Antique telephone

Read this all the way to the end

The Black Telephone (worth reading to the end)…. I am not one for forwarded email stories and usually hit delete before evening opening the mail. But when this was sent with a subject line from my sister that said, ‘It […]