June 12, 2018
title-dont-be-afraid-to-speak-up

What type of silence kills?

Last week we looked at the first type of silence that can literally kill people, or at very least kill morale – Fear of punishment or harsh consequences. Where have you noticed this happening? What steps have you taken to […]
May 28, 2018
Take-Action

Are you taking new actions?

When I think of taking action, I always think about Albert Einstein’s definition of insanity. He says, “insanity is doing the same thing over and over again, while expecting to get a different result.” This is so true! We often fall […]
May 21, 2018
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Break out of your box?

As a youngster, I went through a phase of comfort eating and picked up a lot of extra weight. Some family and friends – with the intention of being kind – told me not to worry, it was just “puppy […]
April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
March 26, 2018
Hand pointing at a choices illustration on blue background.

Choice is good, right?

This week’s ‘food for thought’ will be in keeping with the theme of managing stress. If you haven’t been following the past two weeks – I’d recommend that you visit my blog and take a look at how much your […]