October 16, 2016
2016-10-10-what-does-the-e-in-pride-stand-for

Can you put the spring back into non-performer’s steps? (Part 5)

PRIDE = Positive, Recognise, Involve, Develop, Evaluate We’ve come a long way to ensure we are motivating others and instilling a sense of pride. How successful have you been? As you look back over the past few weeks and notice […]
September 15, 2016
2016-09-05-what-can-you-learn-about-collaboration-from-beirut

What can you learn about collaboration from Beirut?

Lessons from Beirut I had the pleasure of going to Lebanon last week to facilitate emotional intelligence training for i-engineering’s country heads. I was so impressed by them. In nine years, they have grown from two people who started up […]
September 15, 2016
2016-08-29-how-can-you-offer-great-customer-service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
September 5, 2016
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Bring back the lunch break

‘Vanishing Lunch Break’… Sound Familiar? When noon rolls around, glance at your co-workers’ desks. It’s becoming more and more likely that you’ll find your colleagues pecking away at their keyboards, maybe pausing to wolf down a sandwich between email and […]
August 15, 2016
2014.07.21.Shhh, people are working2

Curb noise pollution

Shhhh, people are wroking While many of us would probably prefer a private office with a door, open-plan offices are becoming more and more common in businesses worldwide. The benefits are clear: they are cost-effective, improve communication and collaboration, reduce […]