April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
March 5, 2018
happy 1

Happiness is EASIER than you think (Part 6)

Happiness is EASIER than you think Let’s take a few moments to recap and reflect on how well we have managed the first five parts of this six part guide to happiness. Maybe take some time to reread, commit to and/or […]
November 20, 2017
Negotiation

Seven deadly sins of negotiation

Seven Deadly Sins Last week we explored the fact that “Negotiation is the process that takes place EVERYTIME we want something from someone who wants something from us”. Because we negotiate on a daily basis with ourselves and others, I […]
November 13, 2017
win-win

Negotiate the life you deserve

Negotiate the Life You Deserve We all negotiate in our personal and professional lives, usually on a daily – if not hourly – basis. We negotiate with our friends, partners, children, peers and colleagues. We negotiate when we want to […]
November 6, 2017
active-passive-investing

Are you passive or active?

Are you passive or active? Are you passively allowing life to happen to you or are you taking part and actively creating your future?  I am not suggesting that there aren’t times when you might want to slip into neutral […]