October 22, 2016
2016-10-10-what-does-the-e-in-pride-stand-for

Can you put the spring back into non-performer’s steps? (Part 1)

Can you put the spring back into non-performer’s steps? Yes, you can! One of the biggest challenges we all face when putting an employee on performance management is preventing them from becoming demotivated. The idea behind performance management is to […]
October 22, 2016
2016-10-10-what-does-the-e-in-pride-stand-for

Can you put the spring back into non-performer’s steps? (Part 2)

P=Positive, R=…? Last week we looked at the first letter of the word ‘PRIDE’ as a tool to turn demotivation into motivation. The ‘P’ stands for POSITIVE environment. How did you do in that area this past week? Were you […]
October 16, 2016
2016-10-10-what-does-the-e-in-pride-stand-for

Can you put the spring back into non-performer’s steps? (Part 5)

PRIDE = Positive, Recognise, Involve, Develop, Evaluate We’ve come a long way to ensure we are motivating others and instilling a sense of pride. How successful have you been? As you look back over the past few weeks and notice […]
September 15, 2016
2016-09-05-what-can-you-learn-about-collaboration-from-beirut

What can you learn about collaboration from Beirut?

Lessons from Beirut I had the pleasure of going to Lebanon last week to facilitate emotional intelligence training for i-engineering’s country heads. I was so impressed by them. In nine years, they have grown from two people who started up […]
September 15, 2016
2016-08-29-how-can-you-offer-great-customer-service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]