April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
October 30, 2017
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Are e-mails damaging your bottom line?

Before the internet in the late 1980s, no communication went out without being vetted by a manager.  And any manager of distinction had his own secretary.  Properly trained secretaries had been trained to write reports, letters and memos and were […]
October 2, 2017
Evaluate and Encourage

PRIDE = Positive, Recognise, Involve, Develop, Evaluate

We’ve come a long way to ensure we are motivating others and instilling a sense of pride. How successful have you been? As you look back over the past few weeks and notice the steps you have taken to: create […]
September 19, 2017
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Positive, Recognise, I = ………?

So far, we have used the first two letters of the word ‘PRIDE’ as a way to turn demotivation into motivation. How well were you able to create a positive work environment and then recognise and/or reward your team’s efforts? […]
September 11, 2017
recognition

Are you ready for ‘R’

Last week we looked at the first letter of the word ‘PRIDE’ as a tool to turn demotivation into motivation. The ‘P’ stands for POSITIVE environment. How did you do in that area this past week? Were you able to […]