October 23, 2018
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Curb noise pollution

Shhhh, people are wroking While many of us would probably prefer a private office with a door, open-plan offices are becoming more and more common in businesses worldwide. The benefits are clear: they are cost-effective, improve communication and collaboration, reduce […]
September 3, 2018
Open doors

Do you want to open doors?

Do you want to open doors? Last week we learnt a simple yet powerful way to improve our existing relationships in just 5 seconds. I wonder how much benefit you are noticing after only one week of applying your new […]
April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
October 30, 2017
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Are e-mails damaging your bottom line?

Before the internet in the late 1980s, no communication went out without being vetted by a manager.  And any manager of distinction had his own secretary.  Properly trained secretaries had been trained to write reports, letters and memos and were […]
October 2, 2017
Evaluate and Encourage

PRIDE = Positive, Recognise, Involve, Develop, Evaluate

We’ve come a long way to ensure we are motivating others and instilling a sense of pride. How successful have you been? As you look back over the past few weeks and notice the steps you have taken to: create […]

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