April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
January 29, 2018
pexels-photo-227432

Happiness is EASIER than you think (Part 1)

Happiness is EASIER than you think Despite what the fairy tales depict, happiness doesn’t appear by magic. It’s not even something that happens to you. It’s something you create and cultivate. Although you may have thought, as many people do, […]
July 31, 2017
Success-Blog-Post

What’s the recipe for a successful life?

You often hear people lamenting that they wish marriage, forging a career path, creating wealth and raising children came with an instruction manual, don’t you? Maybe, at times, you’ve even wished that there was a magic recipe for successful living? […]
July 3, 2017
Negotiation word cloud, business concept

How can you NOT get what you want

Don’t negotiate! I used to be quite reluctant to negotiate. In those days, being a psychology student, I started to look at why this might be and where it could stem from. After I had considered – and ruled out […]
June 26, 2017
smile-300x199

Another reason to smile

Another reason to smile IDid you know that we’re part of a naturally smiling species, that we can use our smiling powers to positively impact almost any social situation and that smiling is really good for us? Well, now you […]