October 15, 2018
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What impressions are you making?

What impressions are you making? It’s no wonder that the saying: “Actions speak louder than words” has become a well known cliché. It’s true!  First impressions are more heavily influenced by non-verbal cues than by verbal cues. In fact, studies show that […]
October 2, 2018
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What you resist persists

What you resist persists… Right now, I don’t want you to think of a pink elephant. Not even for a split second. Don’t allow the picture of a pink elephant to appear in your mind. Completely banish all thoughts of […]
August 13, 2018
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What’s the recipe of life?

You often hear people lamenting that they wish marriage, forging a career path, creating wealth and raising children came with an instruction manual, don’t you? Maybe, at times, you’ve even wished that there was a magic recipe for successful living? […]
April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
January 29, 2018
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Happiness is EASIER than you think (Part 1)

Happiness is EASIER than you think Despite what the fairy tales depict, happiness doesn’t appear by magic. It’s not even something that happens to you. It’s something you create and cultivate. Although you may have thought, as many people do, […]

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