June 25, 2018
Silence

The fourth killer is?

Let’s recap… the past few weeks we have learnt how to overcome three deadly types of silence: #1 – Fear punishment or harsh consequences #2 – Self-doubt #3 – Following the crowd (aka bystander apathy) Have you been able to […]
June 18, 2018
Silent-Killer

What is the third deadly silence?

You can see that the evidence is mounting against the old adage, ‘silence is golden’. Knowing when to bite your tongue is definitely wise but it is also wise to know when to speak up and to use your voice […]
June 12, 2018
title-dont-be-afraid-to-speak-up

What type of silence kills?

Last week we looked at the first type of silence that can literally kill people, or at very least kill morale – Fear of punishment or harsh consequences. Where have you noticed this happening? What steps have you taken to […]
June 4, 2018
silence-is-golden-art-print-_2_-39532-p

Is silence really golden?

No, of course not. Although there might be times when it is wise to bite our tongue, too many families and organisations have unhealthy ‘cultures’ of silence. All too often, we complain about injustice, prejudice, inefficiencies, dishonesty (the list goes […]
April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]