April 16, 2018
Customer service

How can you offer great customer service?

Easily! Especially with a few Key Steps I was recently reminded that customer service is not just about getting service ‘right’. It is just as critical to handle it well when things go wrong (and at some point – no […]
April 9, 2018
wasting-time

How can you stop wasting time?

I have yet to come across a person who does not tell me that they are incredibly busy. Our lives are filled with projects, initiatives, meetings, emails, phone calls, sporting events, church activities and more. All too often, we fail […]
January 22, 2018
Antique telephone

Read this all the way to the end

The Black Telephone (worth reading to the end)…. I am not one for forwarded email stories and usually hit delete before evening opening the mail. But when this was sent with a subject line from my sister that said, ‘It […]
December 5, 2017
Intuit and do it

Intuit and then…

Creativity and intuition are meaningless unless you put the ideas that arise into action. You must make an effort to do things differently or do different things or your life will remain the same… INTUIT and DO IT! Access your […]
November 13, 2017
win-win

Negotiate the life you deserve

Negotiate the Life You Deserve We all negotiate in our personal and professional lives, usually on a daily – if not hourly – basis. We negotiate with our friends, partners, children, peers and colleagues. We negotiate when we want to […]