Business Skills Workshops

The workshops below are our most popular. Because we specialise in customising interventions to meet your unique business needs, we have more workshops than we can possibly list so please contact us to discuss our unique solutions and how we can best support you.

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BEST YOU

Key Steps to be the BEST YOU through EQ

Emotional intelligence (often referred to as EI or EQ) is a hot topic in today’s workplace and widely accepted as the key contributor to adult success. However, knowing what emotional intelligence is and knowing how to develop and harness it are entirely different things. EQ is a combination of skills, based on a connection between what you experience, what you think, how you feel and how this affects the way you interact with yourself and others. This intensive 13-day programme blends extensive research, tried and tested techniques, tools, stories, theories, case studies, practical exercises (including much peer interaction and team building strategies), experiential assignments and homework tasks to create an experience that inspires individuals and teams to harness the power of their emotional intelligence and take both personal and professional steps to really…

“be the difference that makes the difference”.

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assertive

Key Steps to Assertive Communication & Conflict Management

The quality of our relationships (and achievement in all facets of life) is directly linked to our ability to communicate effectively, assert ourselves appropriately, solve problems and manage conflict. This interactive 2-day programme is the first step to understanding and applying the principles of emotionally intelligent communication.  You will learn how to communicate appropriately in business and personal situations and enhance your verbal and non-verbal acuity for maximum impact. Combined with assertiveness skills, you will develop unique strategies to manage conflict, build relationships and influence with integrity and walk away empowered with Key Steps to…

“be the difference that makes the difference”.

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personal

Key Steps to being a Professional & Powerful Personal Assistant

This 2-day programme is the first step to developing the key skills you will need as an Executive Personal Assistant (PA) who has a pivotal role in the management team. The roles and responsibilities are wide ranging and require a highly skilled and qualified individual to meet the demands of the modern world of work. To be effective, the professional and powerful personal assistant must be dynamic and flexible and understand the organisation’s values and objectives. This workshop will empower you to take your role from ‘good’ to ‘great’. You will learn how to add value to your manager, apply the benefits of managing time, communicating effectively, supporting the decision-making process, increasing efficiency, getting results, managing stress and many more key steps to…

“be the difference that makes the difference”.

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teleet

Key Steps to Business & Telephone Etiquette

The first contact a prospective customer has with your organisation is often over the telephone.  What impression do they get?  Allow us to empower you with telephone techniques, to enable you to develop superior business relationships and provide quality support.  You will learn to couple professional vocal skills with active listening to satisfy even the most challenging customer. This workshop also prepares you to meet and greet clients in person. You will feel confident about the do’s and don’ts of professional business etiquette and engage with others in a professional and welcoming manner.  We are privileged to support you to take Key Steps to

“be the difference that makes the difference”.

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capty

Key Steps to Captivate Your Customer

This 2-day programme is the first step to building and managing relationships with both your internal and external customers.  We will focus on the knowledge, skills, values and attitudes required in relation to your own context and working environment. Technical people will become more equipped and able to deal with the challenges they often face on the job and internal sales will gain the skills of influence. This program ensures that you can build rapport, communicate effectively and welcome customer complaints.  You will turn difficult customers and challenging situations into learning opportunities.  This dynamic approach to service empowers you to create an experience your customers will keep coming back for.  We are privileged to support you to CAPTIVATE YOUR CUSTOMER and…

“be the difference that makes the difference”.

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time

Key Steps to Effective Time & Stress Management

This 2-day programme is the first step to distinguishing between what is urgent, important or just a waste of time. You’ll discover where all your time goes, what triggers your stress response state and which black holes drain your time, your energy and ‘stress you out’. Time and stress management isn’t a luxury. It’s vital because it’s a matter of mental and physical survival – stress cripples lives, causes illness and costs companies billions each year. Did you know that as many as 70% of doctor’s visits have been linked to stress?! And most modern day stresses have certain issues at the root – taking on too much, poor planning, lack of prioritising, poor boundaries and inability to deal with an ever-changing world. To cope in this ‘new’ world, we need new skills. We look forward to supporting you with key steps to…

“be the difference that makes the difference”.

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seller

Key Steps to Everyone Can Sell

The truth is… from the moment an employee joins your organisation, they’re in sales!  We need people with EQ who have interpersonal skills and can build relationships, persuade, deliver compelling presentations and gain customer loyalty.  This practical 2-day workshop provides novice and seasoned sales executives (both telesales and face-to-face customer experts) with skills they can apply immediately to fully understand the, often daunting, process of selling in a holistic, effective and sustainable way. We are privileged to support you to SELL AND LIVE YOUR BRAND WITH PASSION… and…

“be the difference that makes the difference”.

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neg

Key Steps to Negotiate Your Way to Success

Learning to be a skilled negotiator can support you to influence, make deals, solve problems, manage conflict and improve relationships. This 2-day programme will ensure that you learn to collaborate, uncover tradables, enlarge the pie and harness the psychology of leverage. You will learn how to communicate appropriately for maximum impact and create win-win outcomes. Our simple five step negotiation plan, coupled with practical simulations, will ensure you walk away empowered with Key Steps to…

“be the difference that makes the difference”.

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perf

Key Steps to Performance Management & Coaching

This 2-day programme allows you to take “Key Steps” to become a leader who is a sought after mentor and coach. You will learn the process of implementing a holistic performance management system. You will understand benefits of effective target setting, monitoring, documenting and regular and immediate feedback.  You will gain practical tools, models and strategies that you will immediately start implementing during the workshop and also develop an action plan to coach two team members. You will be required to measure and monitor their development as you practise your new skills. We look forward to working with you to take Key Steps to…

“be the difference that makes the difference”.

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pres

Key Steps to Powerful Presentations

Public speaking is the average person’s fifth greatest fear. To prevent this becoming all-absorbing, you can learn to channel the feeling into positive energy.  This practical 2-day workshop will show you how plan ANY presentation in 10 minutes, support your message, avoid death by PowerPoint, present impactfully and get your point across and remembered! Winning presentations are one of your most priceless business tools… We’ll show you how to get them so you can…

“be the difference that makes the difference”.

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rep

Key Steps to Professional Report Writing

Are you one of the thousands of people who shudder at the thought of having to compose a report?  You are not alone. English is the dominant language in business, yet many people are not fluent or sufficiently empowered to create flawless business documents.  Sadly, a badly written report risks losing the reader and not meeting its objectives. Effective report writing is one of the best ways to influence and persuade. This two-day programme will show you how to compose documents that are clear, concise and grammatically correct.  We will get back to the basics and create reports that actually get read.  Our combination of practical exercises, tools and continuous feedback create maximum benefit for you.  You will also be introduced to ways to stretch your imagination and write more creatively. We are privileged to support you to write like the professional you are and…

“be the difference that makes the difference”.

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set

Key Steps to Set & Achieve Your Goals

Goal setting is well known for being the common denominator of successful people. It is also an immensely powerful process as it is based on the same principle of focus that allows us to concentrate rays of diffused sunlight into a force powerful enough to start a fire.  This 1-day programme combines the practical wisdom of getting clear about what you want and then “eating your elephants one bite at a time”, to translate your personal mission statement into achievable actionable doing. It is about effective execution to ensure that you can…

“be the difference that makes the difference”.

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vis

Key Steps to Visionary Leadership through EQ

To lead through ever changing and challenging times, new skills are required and emotional intelligence is essential. This 3-day programme is the first step on your road to self-development and becoming a visionary leader.  You will learn how to differentiate between the functions of a manager versus a leader, identify your team player style and gain insight into your leadership profile.  We will support you to assess your leadership strengths and capitalise on them. You will gain practical and innovative ways to champion change, become a person of influence, motivate your team, confront non-performance and get results through collaboration.  We are privileged to support you to take your leadership skills from GOOD to GREAT and…

“be the difference that makes the difference”.

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